Average Reviews:
(More customer reviews)We purchased one of these for our son to take to college. It has been nothing but trouble with overheating, hinges and other things. Three times Dell replaced the hard drive, which of course resulted in the loss of the software, files, etc. and required rebuilding. After the third time, I started insisting they replace it and the agreed. But now we're 5 weeks into this as the end of a semester approaches and the replacement Laptop still hasn't shippped. This has required many hours on the line with Dell over the year and the three rebuilds of the hard disk and other things. This seems to be a systemic problem with this product that Dell should have been aware of through the design and testing process and through it QA processes once the product was in the field. It kept overheating and they kept insisting that a BIOS update and things were going to fix it.
We've been long-time Dell users and have a number of Dell Systems. it's going to be easier in the future just to switch back over to HP or Toshibia or some other manufacturer with better product reliability, because Dell as failed with this. And now trying to get it replaced is something started in Oct, and yet here in Mid-Nov we can't get an estimated shipping date. Totally uancceptable.
I was also about ready to get a new powerhouse Dell desktop, but I'll buy that from a manufacturer with more reliable products too.
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