Average Reviews:
(More customer reviews)I can't believe how bad this machine is. First of all, it's heavy and unattractive. It looks and feels like a cinder block.
The first one I got crashed after only 2 hours of use - the hard drive died. I returned it for service. Dell took three weeks to service and return. And get this, the second machine, which was running Windows 7 64, would just freeze up for 5-10 minutes at a time while playing DVDs. Support was unable to resolve the issue.
When I attempted to return, they said it was past the 21 day return window. But after I got the repaired machine, I only had it for ten days before deciding to return it. They didn't care. They didn't care that the first machine never worked, and was returned to factory within a few days. So now I'm stuck with it, and still can't play movies without the thing periodically seizing.
I can't even count how many hours I've been on the phone (mostly on hold) with customer service or the returns people.
I'm through with Dell.
Click Here to see more reviews about: Dell XPS 15 Laptop - High-Octane Entertainment- Genuine Windows? 7 Home Premium, 64bit, Intel? CoreTM i5-560M (2.66GHz, 4 threads, turbo boost up to 3.2GHz, 3M cache), NVIDIA? GeForce? GT 420M 1GB , 8 GB DDR3, 750 GB HD,Silver Anodized Aluminum 15.6" HD (720p) WLED Display with 2.0 MP webcam,8X Tray
Dell XPS 15 Laptop - High-Octane Entertainment- Genuine Windows? 7 Home Premium, 64bit, Intel? CoreTM i5-560M (2.66GHz, 4 threads, turbo boost up to 3.2GHz, 3M cache), NVIDIA? GeForce? GT 420M 1GB , 8 GB DDR3, 750 GB HD,Silver Anodized Aluminum 15.6" HD (720p) WLED Display with 2.0 MP webcam,8X Tray Load CD/DVD Burner (Dual Layer DVD+/-R Drive), Wireless-N 1000 Wireless
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