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(More customer reviews)Had the Pavilion DV4T-1200 laptop from HP since February 2009. The motherboard gave out in July 2010. I've searched all over and found a few stores who sell the part, but it is more than 50% of the cost of a brand new laptop. After searching through HP's support site, I found an article which described my problem (black screen, LED's light up, then nothing happens). I performed the steps of a hard reset, removing the memory, and removing the hard drive. With the memory and hard drive put back in I still had only a black screen and some lights.
The kicker is I then followed the final step and contacted HP support via phone. After a quick description of the problem, he offered me several packages ranging from $50 to $400. I chose $50, and the customer service rep proceeded to walk me through the exact steps that were detailed in the support article online. He did not deviate from the same steps I had just performed. After realizing I had been taken for a ride, I complained, but was told that I had agreed to the service. Be very wary of HP's support, it seemed to be a lot of smoke and mirrors without any actual content. In the end, I was told that I would have to pay $398 for service and replacement parts in order to get the laptop working again.
I can't speak for everyone who has one of these Pavilion laptops, but my experience has been less than pleasant and HP will never receive any further business from me.
As a side note - I also have a HP laptop for work. It is a different model and has had 3 AC Adapters, a motherboard, and a display go bad. This all happened in the last 2.5 years.
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HP Pavilion DV4T- Intel(R) Core(TM)2 Duo Processor T6400 (2.0GHz), 14.1" diagonal WXGA High-Definition HP BrightView Widescreen Display , 4GB DDR2 , 250GB HD SATA, SuperMulti 8X DVD+/-R/RW with Double Layer Support , Intel(R) Graphics Media Accelerator X4500 ,HP Imprint Finish (Mesh) , Microphone , Webcam , 802.11b/g WLAN , Microsoft(R) Works 9.0 , Windows Vista Home Premium
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